Transformation of ITOM and ITSM is underway with the arrival of what Gartner calls “Artificial Intelligence for IT Operations” or AIOPs. This is basically the merging of ITSM, ITOM and IT Automation, providing multi-layered technology platforms to automate and enhance IT operations. The AIOps approach isn’t a replacement for ITIL, but it will undoubtedly complement it as organizations face growing challenges raised by the speed and complexity of digital transformation. AIOps will enable to predict service outrages and automate root cause analysis.
Techeva AIOps solutions deploy machine learning and advanced analytics as part of a holistic monitoring, event management, capacity and automation solution to deliver AIOps use cases that help IT Ops run at the speed that digital business demands.
Our AIOps tools apply machine learning and advanced analytics to identify patterns in monitoring, capacity, service desk, and automation data across hybrid on-premises and multi-cloud environments. Adopting AIOps empowers IT operations and observability teams to:
Implementing Techeva AIOps strategy goes beyond getting better analytics for existing data. Building the basis for a machine learning system that will yield continuous insights requires:
